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ENHow it works
The player chooses the period in their account, for example 24 hours, a week, a month or 6 weeks, and the break starts at once. The licence sets the range of periods. A time-out is one of the basic responsible gambling tools: it lets the player cool off after a rough session or a big loss. It works best when the button is available both in the account and in the reality check pop-up.
A time-out cannot be lifted before the period endsFor example, a player set a 7-day break on Friday at 23:00. On Wednesday they write in chat asking to have the account reopened: support refuses, and access returns only the following Friday at 23:00.
How it differs from self-exclusion
| Time-out | Self-exclusion | |
|---|---|---|
| Period | from a day to several weeks | months, years or indefinitely |
| Purpose | to cool off and come back later | to stop for a long time |
| After the period | the account usually reopens automatically | return under the licence rules |
If the player asks for a longer break than a time-out allows, they are offered self-exclusion.
What the operator does
- Blocks play and deposits for the whole period. The licence sets how the remaining balance can be withdrawn.
- Stops marketing: emails, push notifications, SMS, calls and bonuses in every channel. Service messages, such as withdrawal status updates, still go out.
- Checks the exclusion before every send, including triggers: an abandoned deposit email or an expiring bonus reminder is marketing too.
- Watches for repeats: one time-out after another is a marker of harm and a reason for contact, limits or a conversation about self-exclusion.
Common mistakes
- Lifting it early. The player asks in chat an hour later, and support goes along with it. A break only protects the player if it cannot be cancelled in the heat of the moment.
- Treating the break as churn. The player chose not to play. They are not included in reactivation, and no "we miss you" email with a bonus goes out on the day the break ends.
- Hiding the button. The time-out can only be set through support or is buried deep in the settings. It is needed at the very moment the player wants to stop.