Tips and breakdowns: formulas and practice, no fluff

Simple numbers on where teams lose money: bonuses, margin, retention and VIP. Clear for a junior manager and for C-level.

All breakdowns

Cover of the breakdown on sales in support
SupportCRM and sales

Support that sells: how it earns and where to reinvest

Bonuses in chat, tournaments and promos, an honest way to measure the contribution, and a sales team funded by it in 3 to 6 months.

7 min read
Read Bonus Rate breakdown cover
CRMBonuses and margin

Bonus Rate: how much bonus you can give without eating your margin

Why the limit is usually around 15% and what gross margin keeps your net margin in place.

6 min read
Read
A new breakdown every week. They appear first in the Telegram channel. Follow