KYC: verifying a player's identity

What is checked

• Identity: a passport, ID card or driving licence, sometimes a selfie with the document.
• Address: a bank statement or a utility bill.
• Payment method: that the card or wallet belongs to the player.
• Age and country: that the player is allowed to play in this market.

When it is requested

The licence sets this. Usually a basic check happens at registration or first deposit, and a full one before the first withdrawal or once total deposits pass a threshold. For large amounts, a source of funds check is added to KYC.

How not to lose the player

• Ask for documents early, before the first withdrawal, not at the moment the player is waiting for their money.
• Write in the player's language and explain that it is a licence requirement.
• State how long the check takes and show its status in the player's account.
• Check fast. A first withdrawal check that takes days often becomes the player's last visit.

KYC and fraud

KYC also shuts down bonus schemes: one person cannot claim a welcome bonus on five accounts. That is why no deposit bonus winnings are paid out only after verification.