What is included
The supplier provides a platform with player accounts, a wallet, a bonus engine and a back office, games through its own or a partner aggregator, a cashier with connected PSPs and a site template, and often anti-fraud and KYC services. For an extra fee, some suppliers also handle support, payment operations or odds trading for the sportsbook.
The operator obtains the licence in its own name, often with the supplier's help. Contracts with PSPs are usually in its name too. The operator brings the brand, traffic, CRM and VIP.
Turnkey, white label or your own platform
| White label | Turnkey | Own platform | |
|---|---|---|---|
| Licence | the supplier's | your own | your own |
| Launch | fastest | fast, but the licence and PSPs are on you | slowest: development from scratch |
| Cost | a sizeable share of revenue | a percentage of GGR or a monthly fee | a development and support team |
| CRM and data | whatever the supplier allows | whatever the platform can do | all in your hands |
The upside of a turnkey solution is speed, the downside is dependence: the platform's timelines for changes, its prices and its outages become yours. A common path: a white label to start, then your own licence on a turnkey platform, and in-house development once volume pays for the team.
What it costs
It is usually a launch fee plus a percentage of GGR or NGR, or a fixed monthly fee, often with a minimum payment.
Game provider, aggregator and PSP fees are often separate line items. Check what the rate includes.
Common mistakes
- Not checking CRM before signing. Real-time events, bonus issuing via API and data access determine which triggers and offers you can run. Custom work for you usually waits in the platform's own queue.
- Not counting the minimum payment. In the first months, with low GGR, the minimum turns 10% into 17% or more.
- No exit plan. Put in writing that the player database is yours and in what form it will be handed over: accounts, balances, transaction and bonus history. Otherwise a move to another platform starts from scratch.