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ENHow they work
- Earning: for real-money turnover, for example 1 point for every €10. Bets with bonus money earn no points.
- Exchange: for cash, a bonus or items in the reward shop at a set rate, for example 100 points = €1.
- Rate by tier: the higher the tier, the more a point is worth. Status gives a tangible benefit without separate bonuses.
- Wagering on exchange: money from an exchange often carries low wagering, for example x1-x3, so that it goes back into play rather than straight to withdrawal.
Comp points are usually part of a loyalty programme: the same points move the player up the tiers. Unlike rakeback, they are awarded on turnover rather than on the house edge, so their cost depends on the game.
Formula and example
Cost of comp points = turnover / turnover needed for 1 point x point valueFor example, 1 point per €10 and 100 points = €1. A player bets €20,000 in a month: 2,000 points, worth €20 on exchange, or 0.1% of turnover. At a 4% hold, their GGR is €800, and the comp points cost 2.5% of GGR.
| Tier | Exchange rate | Return on turnover | Share of GGR at 4% hold |
|---|---|---|---|
| Entry | 100 points = €1 | 0.1% | 2.5% |
| Middle | 100 points = €2 | 0.2% | 5% |
| Top | 100 points = €3 | 0.3% | 7.5% |
The cost of comp points goes into Bonus Rate and reinvestment together with other rewards. Count the points that were exchanged and became real money, not all the points awarded.
Common mistakes
- The same points for every game. A return of 0.1% of turnover on a slot with a 4% house edge is 2.5% of theoretical win, while on blackjack with 0.5% it is already 20%. Table games earn points at a reduced rate.
- Points for bonus-money bets. The player is rewarded twice: the bonus itself and the points for wagering it.
- Points pile up with no expiry. Unredeemed points are a future cost for the casino. The points' lifetime is set in the rules, and players are reminded of it in advance.